Refund Policy

1. Introduction

At Lighter Dex Education, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for our services, courses, and subscriptions.

By purchasing any of our services, you acknowledge that you have read, understood, and agree to this Refund Policy in conjunction with our Terms and Conditions.

2. General Refund Principles

Our refund policy is designed to be fair to both our customers and our business while complying with applicable consumer protection laws, including French and European regulations. Refund eligibility depends on several factors including the type of service purchased, time elapsed since purchase, and extent of service usage.

2.1 Good Faith

We expect all refund requests to be made in good faith. We reserve the right to deny refunds if we detect abuse of our refund policy, including patterns of repeated purchases and refund requests.

2.2 Non-Transferable

Refunds are issued only to the original purchaser using the original payment method. Refunds cannot be transferred to third parties or issued via alternative payment methods.

3. Course and Educational Content Refunds

3.1 Standard Refund Window

For individual course purchases, you may request a full refund within 14 days of purchase if:

• You have accessed less than 30% of the course content
• You have not completed any graded assessments
• You have not downloaded course materials or certificates
• The course substantially differs from its description

3.2 Partial Refunds

After 14 days or if more than 30% of content has been accessed, refunds may be considered on a case-by-case basis and will be calculated proportionally based on:

• Amount of content accessed
• Time elapsed since purchase
• Completed assessments or assignments
• Specific circumstances justifying the refund request

3.3 Technical Issues

If technical problems prevent you from accessing course content, we will first attempt to resolve the issues. If problems cannot be resolved within a reasonable timeframe (typically 7 business days), you will be eligible for a full refund regardless of the time elapsed since purchase.

3.4 Course Cancellation

If we cancel or discontinue a course you have purchased, you will receive a full refund for that course. If you have partially completed the course, we may offer the option to receive a completion certificate for accessed content or receive the full refund.

4. Subscription Services Refunds

4.1 Monthly Subscriptions

Monthly subscription fees are generally non-refundable once the billing period begins. However, you may cancel your subscription at any time to prevent future charges. Cancellation takes effect at the end of the current billing period, and you will retain access to services until that time.

4.2 Annual Subscriptions

For annual subscription purchases, you may request a refund within 30 days of initial purchase if:

• You have used the service for fewer than 15 days
• You have accessed fewer than 5 courses or learning modules
• You have a legitimate reason for dissatisfaction with the service

After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent automatic renewal.

4.3 Prorated Refunds

In exceptional circumstances, such as serious illness, financial hardship, or service failures on our part, we may consider prorated refunds for annual subscriptions. Such requests will be evaluated individually, and decisions are at our discretion.

4.4 Promotional Subscriptions

Subscriptions obtained through promotional offers, discount codes, or free trials are subject to specific terms communicated at the time of purchase. Promotional subscriptions may have different refund terms than standard subscriptions.

5. Refund Ineligibility

Refunds will NOT be granted in the following circumstances:

5.1 Change of Mind

Simple change of mind after the standard refund period has expired and after substantial content has been accessed does not qualify for a refund.

5.2 Completed Courses

Courses that have been completed, where certificates have been issued, or where all content has been accessed are not eligible for refunds.

5.3 Violation of Terms

If your account has been terminated or suspended due to violation of our Terms and Conditions, you are not eligible for any refunds.

5.4 Third-Party Payment Issues

We are not responsible for fees charged by third-party payment processors, banks, or payment platforms. These fees are typically non-refundable even if we issue a refund for our services.

5.5 Bundled Services

Services purchased as part of a bundle or package deal cannot be refunded individually. Refund requests for bundles will be evaluated as complete packages.

5.6 Free Access

Services accessed through free trials, promotional offers, or complimentary access are not eligible for refunds as no payment was made.

6. How to Request a Refund

6.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via email at [email protected] or through the contact form on our website
2. Include your account email address and order/transaction number
3. Clearly state which product or service you are requesting a refund for
4. Provide a detailed explanation of the reason for your refund request
5. Include any relevant documentation supporting your request (if applicable)

6.2 Required Information

Refund requests must include:

• Full name and account email address
• Date of purchase
• Order or transaction ID
• Name of the course, service, or subscription
• Detailed reason for the refund request
• Any supporting documentation or evidence

6.3 Response Time

We aim to respond to all refund requests within 5-7 business days. During peak periods, response times may be longer. We appreciate your patience.

7. Refund Processing

7.1 Approval Process

Once we receive your refund request, our team will:

1. Review your request against our refund policy criteria
2. Verify your purchase and usage history
3. Evaluate any supporting documentation provided
4. Make a determination on refund eligibility
5. Notify you of the decision via email

7.2 Approved Refunds

If your refund request is approved:

• You will receive email confirmation of the approval
• The refund will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Your access to the refunded service will be terminated
• You may be asked to confirm account deactivation

7.3 Processing Time

After we process a refund, please allow additional time for the funds to appear in your account:

• Credit cards: 5-10 business days
• Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfers: 7-14 business days

Processing times may vary depending on your financial institution.

7.4 Denied Refunds

If your refund request is denied, you will receive an email explanation outlining the specific reasons for denial. You may appeal the decision by providing additional information or documentation within 30 days of the denial.

8. Special Circumstances

8.1 Medical or Personal Emergencies

We understand that unexpected circumstances may prevent you from completing courses or using services. If you experience medical emergencies, family crises, or other serious personal situations, please contact us with documentation. We will consider refund requests or account credits on a case-by-case basis.

8.2 Service Interruptions

If our services experience prolonged technical issues, outages, or failures that prevent normal use, affected users may be eligible for:

• Service period extensions
• Account credits
• Partial or full refunds

The specific remedy will depend on the duration and severity of the service interruption.

8.3 Content Quality Issues

If you believe course content does not meet described quality standards, contains significant errors, or substantially differs from marketing materials, please contact us immediately. We will investigate and may offer:

• Content corrections or updates
• Alternative course recommendations
• Partial or full refunds

9. Alternatives to Refunds

In some cases, we may offer alternatives to monetary refunds, including:

9.1 Account Credits

Credits applied to your account that can be used for future purchases of our services.

9.2 Course Exchanges

The ability to exchange one course for another of equal or lesser value.

9.3 Subscription Extensions

Additional time added to your subscription at no extra cost.

9.4 One-on-One Support

Personalized assistance to help you overcome challenges or better utilize our services.

These alternatives may be offered at our discretion and may better address your needs than a monetary refund.

10. European Consumer Rights

For customers in the European Union, including France, you have specific rights under EU consumer protection laws:

10.1 Right of Withdrawal

EU consumers have a 14-day cooling-off period (right of withdrawal) for online purchases. However, this right may not apply if you have begun accessing digital content with your explicit consent and acknowledgment that you will lose your right of withdrawal.

10.2 Explicit Consent

By accessing our digital educational content immediately after purchase, you provide explicit consent as required under EU law, which may waive your withdrawal rights for that specific content.

10.3 Faulty Content

If digital content is faulty or not as described, you retain your consumer rights to remedies, repairs, or refunds regardless of withdrawal period expiration.

11. Dispute Resolution

11.1 Internal Review

If you are unsatisfied with our refund decision, you may request an internal review by emailing [email protected]. A senior member of our team will review your case.

11.2 Mediation

If internal resolution is unsuccessful, we encourage mediation through an independent dispute resolution service before pursuing legal action.

11.3 Regulatory Complaints

EU consumers may also file complaints with their national consumer protection agency or the French consumer protection authority (Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes - DGCCRF).

12. Fraudulent Activity

We take fraud seriously and actively monitor for suspicious activity, including:

• Chargebacks after content has been fully accessed
• Repeated purchase and refund patterns
• Account sharing or credential theft
• False claims in refund requests

Accounts engaged in fraudulent activity will be permanently banned, and legal action may be pursued.

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email to registered users. Your continued use of our services after changes constitutes acceptance of the modified policy.

14. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

15. Final Provisions

This Refund Policy is part of and subject to our Terms and Conditions. In case of any conflict between this policy and our Terms and Conditions, the Terms and Conditions shall prevail. This policy is governed by French law and EU consumer protection regulations.

We appreciate your business and strive to ensure your satisfaction with our educational services. If you have any questions or concerns, please do not hesitate to contact us.